 Position Description
Job Purpose:
Shop Manager is responsible and accountable for all operational aspects of assigned shop. Committed to ensuring outstanding service by creating and environment that is focused on providing an experience that exceeds customer expectations. Establish and maintain superior professional standards in the areas of sales, customer service, visual presentation, inventory management, operations, personnel management and development. Demonstrates and upholds the values and vision of the company.
Primary Job Task/Responsibilities:
· Accountable for total shop results to include top line sales, improving customer transactions, average dollar sale, and loyalty programs.
· Ensures an excellent level of customer service is maintained and the priority at all times.
· Handles difficult customer service issues and concerns to the satisfaction of the customer.
· Enthusiastically executes events, promotions, and contests, while maintaining core business, with total support from staff members.
· Conducts effective sales meetings as approved by Regional Sales Director (RSD) and District Sales Manager (DSM).
· Responsible for hiring decisions in assigned store to include maintaining a full complement of both management and sales associates at all times and ensuring that the right people are in the right jobs.
· Ensure newly hires employees review and understand the position and description.
· Train and develop using corporate training materials. Develop high potential employees for promotions.
· Bachelors Degree or equivalent work experience.
· Qualified candidates must have 2 to 4 years of store management experience.
· Must be proficient with Microsoft Word and Excel.
· Excellent interpersonal, communication and presentation skills.
About Us:
The Body Shop, PLC, the 27th most recognized brand in the world, is a global retailer operating in 50 countries with over 2,000 stores. We are famous for having created the niche market for naturally based products. The Body Shop has built an impressive portfolio of over 1,000 products. Our naturally inspired solutions for skin and hair care, and our extensive make-up collection, all have been developed to make you feel good about yourself from head to toe.
What We Offer:
Great Benefits including Medical, Dental, Vision, 401K, Vacation, Generous Discount.
What We Do:
The Body Shop has always believed that business is primarily about human relationships. Just as famous as our products are our values:
· Against Animal Testing
· Support Community Trade
· Activate Self Esteem
· Defend Human Rights
· Protect Our Planet
If you are interested in discovering The Body Shop, our history, our values, our beliefs, and want to learn a new way of doing business please forward your information via this posting.
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