What is a good activity for call center agents during customer service week?
Asked by The Grinning Duck
I need something team-building and fun to break up the monotony. Contests or games. I need ideas that can be tied to a theme day. Example: "Smile day." Everyone is encouraged to smile when talking to the customer. Prizes such as wind-up chattering teeth are awarded to agents caught smileing on the phone.... Any ideas?

Best Answer:
I think the chattering teeth is a brilliant idea! It's what we call in our center "instant recognition" If an agent is caught doing something good, then they are immidiatly recognized with praise and a silly little prize. POSITIVE RE-ENFORCEMENT. Who doesn't like chattering teeth, anyhow? Nothing was said about "forcing anyone to smile." I think that he was giving an EXAMPLE, anyhow -- I think it's a great idea and may even do it in my own center! To the last respondent: You think that instant recognition is embarassing but having agents play bingo and child games isn't? I hope you aren't in management...and if you are I hope you were just high when you wrote that. HERE IS A USEFUL ANSWER FOR YOU, PAL --- go to http://www.customerservicemanager.com --- They have some great ideas and further rescources there.
http://www.customerservicemanager.com
Answered by shores_of_neptune

Go online and in the search bar type ice breakers and alot of theings will pop up>
Answered by Nesha J

Team building and fun- getting chatting teeth if you smile? I'm sorry, but if that's your idea of breaking up the daily routine...you need to rethink that. Maybe a scavengar hunt or Call Center Bingo. Maybe a reward should be something useful like gift certificate to dinner somewhere. Even just playing the childs game telephone would do... PLEASE don't force people to smile on the phone, then give away chatting teeth...that's almost embarrasing for them!
Answered by Kansas5577