Why is that there is hardly any Customer Service?
Asked by inspiringparent
There are so many company's that supply products but lack customer service when presented a problem. Why is it that certain managers who get hired has no customer service skills then hire others with the same no skill?

Best Answer:
it's because company's are ALWAYS looking at ways to minimize the overhead and as we ALL know customer service adds to their expenditures and effects their bottom line. so if this function/service is non existent or lousy or outsourced to india... now you know why.

That, I believe, is one of america's big problems. E.X. How when you call dell or microsoft's help line you get a indian guy.
Answered by captian_salty137

Probably because they don't recognise that they have no skill whatsoever, and believe that their people skills are fine. Then they hire people like themselves because they must have the same great people skills, too.
Answered by blueflamingo33